Technical - 0191 516 2002 Sales - 01342 321121

COVID 19 UPDATE – We are open and will process orders as usual. At this moment in time delivery schedules as stated on the website may not be adhered to.



Serving our customers online since 2004 we pride ourselves in our customer service. We aim to deliver the best service possible to our clients and have partnered, only, with manufacturers who share our ethos of The Customer Comes First


Below you can see what our customers have to say, if you have any comments or would like to share your feedback of your shopping experience with Tapstore.Com please email our Customer Service department.


"This is to confirm that I received today, the goods I ordered yesterday and to thank you for the excellent service that you company provided. The basin tap was received within 24 hrs of ordering and matched the description on your website perfectly. Thank you again for your prompt attention and I will certainly recommend your company to all my friends. Regards, Zack"


"Sorry for the delay but I just wanted to say a very big thank you for the excellent service you provided in replacing the shower hose, the new one is brilliant and doesn't leak at all. I wish all the companies we dealt with during this program were as committed to customer service as you and Tapstore!!! Thanks once again, Steve"


"Dear tapstore, have just recieved my order, some 17 hours since placing it online. Excellent service. Many Thanks, Richard"


"Two reasons for contacting you: Firstly, to say a huge "thank you" for processing my Order so quickly and secondly, to make a further comment where your Site states - "Reason for buying": I stated that the 'NewTeam Shower' was a replacement for my existing Shower which had stopped working ( which is indeed correct ). However, my one and only reason for choosing your Company, was that you show by far the best price i.e. After initially taking note of your Company, I had a good look on other Sites, but you proved to be "streets ahead", so to speak, so thank you for simply "being there" !! Looking forward to receiving the Shower, David"


"For the record, I would like to thank you for an outstanding display of performance, an order placed with yourselves last week arrived within 2 working days. I have in the past had cause to return taps to yourselves and your service then far out shone your competition as I always talked to someone who knew what they were talking about (the lack of the "PRESS 1 FOR SALES " etc and not being left on hold for eternity was a refreshing change). In a world full of complacency, you appear to be some of the few people left that care about the customer and it very much appreciated. Thank you again, Keith"


"Many thanks for the fantastic service. Ordered on the 21st April, delivered to the Isle of Wight on the 23rd April, at no extra cost. The Lady that took my order was cheerful, helpful, and very efficient. I would not hesitate to use Tapstore again and have already recommended you to family and friends. Kind regards, Peter"


"This is just a message to congratulate you on your wonderful service, I ordered a new shower pump from you on Mon 14th April with a request to make delivery asap as it was urgent, the pump arrived this morning, 16th April, and has now been fitted and is working fine. Once again many thanks for your superb service, John"


"Congratulations on a first class service! A major national maintenance Company in the U.K. could not obtain a brass chromed bath waste in SEVEN MONTHS and Tapstore produced it within a DAY!!! Your staff are wonderful, knowledgeable, polite and EXREMELY helpful and it makes it a pleasure to do business with such professionals as Tapstore. I would like to mention in particular two gentlemen - both of whom were named Paul - for a special recommendation. I have now recommended Tapstore to the maintenance Company as a possible supplier as a possible supplier and the Tapstore particulars have been duly noted from my invoice. Hopefully, this will now lead to the additional business that you so richly deserve at Tapstore. Well done! Thank you once again, Alex"


"I placed my small order yesterday lunch time & received it this morning. I have to say what an excellent experience it has been dealing with your company. The whole process from using the web site to asking advice on the phone to tracking my order & its prompt delivery has been quite simply brilliant. It isn't often these days that one can say such things, but on this occasion I felt it a must to express my admiration & also to thank you. I most certainly will be purchasing from Tapstore again & also recommending you at every opportunity. Kind Regards, Daniel"


"Received my order yesterday and just wanted to convey my thanks and appreciation - excellent tap, excellent price and excellent service. Certainly recommend Tapstore, Catherine"


"Thank you so much for a very prompt and excellent service. I received the kitchen mixer tap yesterday, two days earlier than expected. Thanks again, Illyas"


"Thank you for your fast delivery.............the pump arrived in perfect condition and we now have our shower back in full working order. Regards, Clare"


"Thank you so much for the very prompt attention to my order. I received it on Tuesday having only ordered it on Saturday night. I am delighted with it and have really saved quite a bit compared to the prices I was quoted at my local shops. I will be only to happy to pass your name to friends as I am delighted with both the saving and the prompt attention. Agnes"


"Hi there, Just wanted to say a big thanks to Tim who was excellent in terms of his both his advice and the overall customer service that he offered with regards to a bathroom heated towel rail that I recently ordered from you. I was very pleased that my neighbour recommended your service and will also be recommending you to my friends. Regards, Shanna"


"Cabinet arrived safely and is up & in use. Many thanks for quick & efficient service. Regards, Jim & Lesley"


"What a fantastic service. Thank you Tapstore. Regards, Dale"


"Oh my goodness! The taps are beautiful and what fantastic prompt service - I will recommend you to everyone I know. Thank you so very much, Chris"

"I just wanted to thank you for the excellent service I received when I e-mailed to see if I could obtain a replacement dish for the one I had broken. The new dish arrived this morning, only three days after I ordered it. I could not have received better service and I shall certainly use your web site again when I need new accessories for my cloakroom. Special thanks to Dionne for arranging this. Best wishes, Pat"


"I just wanted to express my thanks at the speed of service for the shower pump I ordered. It was delivered yesterday afternoon, and I have just finished fitting it now. Excellent service - and £80.00 cheaper than high street price!!!! Kind regards, Duncan"


"Just wanted to say how impressed I was with your efficient service. Taps are delightful - exactly what I wanted, and I have been very impressed with your "can do attitude" in order to get the delivery right. Many thanks, and just to be clear- I have already recommended your service/supply to the contractors working here today. Many thanks for the positive outcome, Sue"


"Thanks for your advice, I have just ordered the negative head pump, my installer is here on 28th Jan and if I could take you up on your offer I will get him to contact you when he is installing it. I will definatly be recommending my customers to you in the future, I work for bathstore.com and unfortunatly we do not do a pump that would work for me, I will not hesitate to send my customers to you if they need something I can not help them with. Regards John"


"Well done for efficient service - I will know where to come in future. Many thanks. Brenda"


"Order received next day - thanks, top class service! Len"


"Taps arrrived safely this morning. Everything looks fine. Thanks for your excellent service. Regards, Stan"


"Thank you for the service you provided, the unit was ready for delivery at my house within 24 hours and has now been fitted and is working fine and it was by far the cheapest. Regards, Peter"


"The products I ordered arrived today safe and in good condition. I am impressed with your service, so much so that when I change the remaining taps in the house I will certainly buy from you again. Regards, Martin"


"Thank you, always good customer service from yourselves! Sandra"


"My order arrived today. What service and what a good price! I shopped around for this shower and you were best by far. Naturally you will be well recommended. Thank you very much. Yours, Michael"


"Thanks - all received and works a treat! Great service! Regards, Lynda"


"Thanks for sending a replacement tap. Our plumber fitted it on Thursday and it seems to be fine. Have returned the old one to you. Thanks for all your help. Regards, Mary"


"The pump is working a treat, the plumber fitted it according to your suggestion. Many thanks it's been a pleasure dealing with you all at Tapstore, and I would be delighted to recommend your Company to anyone. Thanks again, Jim"


"Thank you very much for dealing so promptly with this. I'm very impressed. Best wishes, John"


"Many thanks to Tim for the help with the Compass range on Monday evening. Kind regards, Jonathan"


"Many thanks for the excellent service, goods arrived safely and installed without a problem. Regards, Brian"


"Thanks for all your help and advice. Much appreciated!!! You're a diamond. I will be using your company again and also recommending your services to others. Thanks again, Michelle"


"We received the pump yesterday, as promised, and it works a treat. I just wanted to thank you for your prompt attention, Eileen"


"I thought I should contact you to let you know that I am very pleased with your ordering service. Last Sunday pm I ordered a new shower, Tuesday am it arrived allowing me to fit the unit yesterday. Excellent service. Best regards, Graham"


"Just a quick note to thank you very much indeed for a great service. Everything arrived on Friday morning and we are delighted with it. Many thanks once again. Bill, Millbrook Land & Estates Ltd"


"The service kit arrived on Friday. Had it fitted and tested by 6.30 - all is well. I am so grateful for your help and advice. I really feel you went above and beyond the call of duty on this one and to be honest I can't thank you enough. Absolutely Rolls Royce A+ service. Very best regards, Paul"


"Just to let you know I received the taps this morning at 9am. Excellent service and the taps are awesome too. I have recommended you to two other work colleagues who should be placing an order and I will be ordering some more taps from you for my downstairs cloakroom and kitchen very soon. Thanks again for a great service, Stuart"


"Dear Tim. The package arrived this weekend. Thank you very much for all help and kind advice. Susan, my wife, loves the beautiful taps and we will install them in the coming weeks. I appreciate your kind service and look forward to purchase more items from you in the future. Once more, Thanks a lot! Johnny"


" Hi. I just wanted to thank you for your recent excellent service and to let you know I have already recommended you to my friends and colleagues. Keep up the good work! Thanks again and regards, Fleur"


"Hi, I wanted to thank you for the excellent service I received from you company. I ordered the shower unit at 3pm and it was delivered to my work 11am the next morning. The price was very competitive and cheaper than anything I could have purchased locally. The shower is now fitted and working and I have a happy wife again! Thank you for the excellent service. Regards, Matthew"


"I just wanted to thank you for all your help. The old tap was collected yesterday and the new tap arrived today and is a much better size (although we did really like the other one). You were very helpful and sorted my problem out very quickly. I will definatley come back if I ever need to again. Thank you, Amy"


"Thank you for such efficient service and your help on the telephone - and for bailing us out when our original order eleswhere was suddenly 5 weeks wait - not off the shelf! Charles"


"A pleasure doing business. Excellent web site, excellent service, excellents products. Just a shame my kitchen fitters dont take a leaf out of your book! Many Thanks, Gary"


"Just to say thank you to your really efficient sales staff for the prompt delivery of my recent order. I will certainly be recommending your services to my family and friends! Regards, Kerry"


"Very many thanks to everyone at tapstore.com. I have just replied to Tim Clark to thank him for his advice on our water system. The SL3 Tall Monobloc tap we ordered (at a great price) you rushed to us within 24 hours, it has been fitted and looks very chic, and our problem is solved. Maggie"


"Earlier this morning I had reason to call you for some advice. I am writing this email to say how impressed I was with the help and advice I was given. The person concerned could not have been any more helpful. He was kind and polite something which you do not find very much these days."


"I am 73 years old (although he did not know that) but he was just one of the nicest people that I have ever spoken to at the other end of the phone. He just made my day and I just feel that his superior should know just how kind and polite and helpful this person is. I have now placed my order on line and thank you so very much for the way in which your business is conducted. Kindest regards J.M.J."


"Hi Tim, just wanted to let you know that I received the RFL showerhead, I have used it and it is definitely an improvement! Thank you for taking the time and trouble to find me the right product. I am very impressed with tapstore and will be recommending you and of course should I need any more products I will be coming to you. Could you also thank Kevin for me too. I wish you continued success, you have a great company. Kind regards, Liz"


"Hi Paul, Just thought I would let you know that the tap is installed and it is excellent. We are thinking of getting one for our own kitchen. Thanks again for all your time. Ros"


"Just to say order arrived on Monday, extremely efficient, very very pleased with contents, in particular the Globe taps which are lovely. Very pleased with your service, will not hesitate to recommend you to friends and family. Kind regards, Caroline"


"Dear Sir, I recently ordered a New Team shower from you. I was impressed by the efficient delivery... less than 24 hrs in a busy period - However, what was even more impressive was the way you sorted out the problems that I encountered. The shower would not work when connected and Tim (I think)... got to the root of the problem (old shower had a separate transformer) very quickly and helped me to install it effectively. Many thanks for your excellent service and I would recommend you without reservation, Tony"


"As discussed with Kevin I have arranged for the collection & return of the above shower unit by UPS today. Further to my comments to Kevin, however, I would just like to put on record the excellent experience it has been to deal with Tapstore. From my first enquiry I received excellent advice and guidance, without at any time being subject to either off-handedness or pressure selling. All of the staff were courteous and polite and a credit to the company. Although I have had to return this item (and thereby experiencing the no hassle returns procedure) I would have no hesitation in using Tapstore again in the future should any similar purchases be required. My thanks again, Jim"


"Dear Tapstore, Just a thank you for Paul who, despite moving offices at the week-end, took my call on Friday and pulled out all the stops to get the kitchen tap I wanted ordered from the supplier and sent on to me. There was a slight delay in delivery but Paul phoned me to let me know of the problem and took pains to get it sorted within 24hrs. I appreciate the level of service provided and would not hesitate to recommend Tapstore to others. Thanks again, Rowena"


"Dear Tapstore, received the taps yesterday thank you very much for the brilliant service. The product is A1... ...I wasn't very keen at first at paying the £47 pounds + pp but the saying is true, you get what you pay for. Thank you very much a very happy customer. Regards, Jonathan"


"Hi, We're all quick to moan when things go wrong, so I just thought I'd let you know how pleased I was with the way you handled my recent purchase from yourselves. The taps turned up on time, well packaged and everything was there. I managed to break a part of one of the taps on installation and the air turned blue!. I instantly worried that I wouldn't be able to get through to this 'internet' company, would have to order the complete set again, etc. etc. I spoke to a chap, who I think was called Paul. He couldn't have been more helpful and sorted it out without any fuss and, incredibly, without any further cost to myself! I couldn't believe it, and have recommended yourselves to at least fifteen other people since. Thanks again, Chris"


"Just wanted to let you know that everything turned up as promised on Thursday and was perfect. Thank you for your speedy, professional service and particular thanks to the guy who advised me the shower rail would be compatible with my existing taps.... Great service!!!!!!!!! Regards, Carl"


"Thank you - recieved Java toilet roll holder and towel rail. They were just what I wanted. Great service as well! PJ"


"Hi. In a time where people are quick to criticise I just wanted to say a big thank you for a great service. I spent hours trawling shops and the internet for a particular shower fitting with no luck however found your site and got exactly what I was looking for at a great price. Looks good too. Many thanks again, Mrs A"


"Dear Tim, Just a quick note to say thank you. My taps arrived this morning as you said they would. They are now fitted and look lovely. I would like to thank you and tapstore for your excellent service. Regards, Elaine"


"Hi. Just wanted to say a big 'thank you' for sorting out that issue with the shower head for me. I'm sorry I didn't say so sooner but I really really did appreciate everything you did to sort it out. The one I have received now is perfect! I have already been singing your praises to all my friends. Even our plumber is very impressed! Thanks again for all your help, Krystal"


"Just wanted to say a big thank you for such excellent service. It really is refreshing that there are suppliers out there nowadays that genuinely want to help. In particular Kevin. Having spoken on the phone on Tuesday morning to ask about availability of a tap, you even organised the tap to be delivered direct from the distributor to ensure that I receive it by this weekend. The order arrived yesterday. Thanks once again, I'll certainly be using your services again, Andrew"


"Dear Sirs/Mesdames, My order arrived this morning, bang on time, all present and correct and in perfect order. Just wanted to let you know I think very highly of your service levels, and will be recommending you whenever the opportunity arises. With thanks, and best wishes for your continuing commercial success - Andrew"


"Dear Tapstore.com, Just to say very pleased with the service. High quality taps at a low price. Very fast delivery plus honoured a missing part. I will certainly recommend tapstore.com. Thanks, Nigel"


"Hello there, Just to let you know that the shower arrived yesterday and I am delighted with it, and with all your advice and suggestions. I would recommend you again to anyone trying to plan a bathroom on their own and aiming for a particular look - I wish I had found you months ago and saved myself a lot of time!! I'll pass your details on to my plumber. In the meantime, I look forward to receving the taps and thank you again. Geraldine"


"Just to thank you for sending a replacement hose , it was extremely kind. We were incredibly impressed with the quality of all the goods and service and will recommend you to all the architects in the office who haven't already got your details. Kind regards, Virginia"


"Thank you for responding so quickly and sorting things out Tim - look forward to getting the replacement. Regards, Chris"


"Hi Customer Service Staff, Just wanted to say a big thank you for your kind attention when I called your store, and to let you know I have now ordered about half a dozen items from your New Wave collection and have been really pleased with delivery and queries that I have had when I have phoned, your store does what it says on the tin!! Many thanks for courtious attention, I will be recommending you to friends that are doing up their bathrooms. Regards, Corrinne"


"Hi, This is a very late thank you!! The tap that I ordered for Saturday delivery for 20th May, arrived very promptly at 10.00am on the day, it was fitted, looking beautiful, and in use by that afternoon!! Thank you so much for your outstanding help, advise, and service. I am indeed a very happy customer. Regards, Joy"


"Hello, I have just received the remainder of my order (soap dish and toilet roll holder). The bathroom accessories are lovely and worth waiting for. I just wanted to compliment you on your service, which has been fantastic. Part of my order was held up by the manufacturers, but I was kept informed of dates etc all the way through by Paul. It's so rare to receive such helpful, informative and courteous service these days that I just wanted to say "thanks". I will certainly be recommending you! Regards, Debbie"


"Dear Tapstore, I am emailing to thank you for your service commitment. I ordered a Design monobloc side lever tap and due to a manufacturing fault had to return it on two occasoins. however, you guys have been great in the way that you dealt with me and have shown grace under pressure. I am now in receipt of my 3rd tap and it is in perfect condition. you did take the time to check with the manufacturer and ensure that the tap was ok and I really appreciate it. Thanks again, Brian (a very satisfied customer)"


"You were right about the tap assembly. It came apart easily... But!!! the problem was straightforward. Someone fitted a tap washer too big. I had a hell of a job pulling out the valve stem so I shaved the edge, put it back, filled the system and it worked! Not brilliant but very much better and serviceable. The bathroom tap is by Bristan. I see its designed for a head of 2 mtrs. I measured 40" which is one meter so I'll set up a test with the 15mm stubs and see what happens. The internal bore of the feed pipe is 6mm and I reckon it will bore out to 7mm so that could make a difference.As for the lash up on the cylinder I may be able to walk away from that. If this is now resolved, you have my profound gratitude for your assistance... Edwin"


"Tim, Here's a quick note to thank you for your wonderful help and assistance. Recently, I called and spoke to yourself to ask some questions in relation to your Viscount range. Your helpful and courtious knowledge to someone who has no idea about taps/plumbing etc was very reassuring and it was nice to talk to somone who did not make you feel belittled in asking what were (probably to an expert like yourself) daft questions. Subsequently, I purchased from that range a Shower Mixer, Basin Taps and a couple of other items which were all delivered safely and securely. Althought it has taken until now to get the taps etc fitted I am really pleased with the results - my bathroom looks superb! Thank you so much once again and I have already recommended Tapstore to a few people. Kind Regards, Louise"


"Dear Tapstore, Recently I ordered some Rio Deck Sink Mixer taps. They've now been installed and they are fine. I particularly liked the friendly and helpful service when I phoned with a query. It makes a big difference to be greeted by people who are really interested in helping you. Yours sincerely, Richard"


"Dear Paul, Thank-you for the rapid response and for sorting this so quickly - it's very refreshing to get service like this these days! I'll let you know when the part has arrived (the address below is correct), and you can rest assured that we will continue to sing-the-praises of tapstore.com. Kind regards, Michael"


"I bought a Helix free flow bath filler, pop-up waste and taps and unfortunately had a problem with the chrome plated bath drain plug. I phoned up and spoke to Paul and received a replacement part first thing next morning. Excellent service, I will definitely recommend and use you again. James"


"Dear Tim, I just wanted to drop you a short note to thank you for solving a problem that was beginning to look insoluble. I had a broken kitchen monobloc tap which needed a new cartridge. I had "surfed" and physically visited almost everywhere but nobody would get out their catalogues and help as I did not know the name of the manufacturer. You guided me through your catalogue, found the tap, identified the makers name and model and quoted the exact part number (and all this took place over the Christmas holiday period). The service was knowledgeable, friendly and invaluable; something you don't often find with companies who seem to think that once they have a web page that is all that is needed. It's not! Thanks again, Dr JB"


"Just to let you know the replacement part arrived today. Excellent service and quick responce, we will definately recommend you to everyone. A special thankyou to Tim, who was brilliant and very helpful. Hope you all have a wonderful xmas and a happy new year. Thanks again, Mrs A"


"Hi there, I received last week the above item [and am over the moon with it, quality is outstanding and will look fantastic once installed. Regards, PC"


"Dear Tim, In August I ordered an item from your Web site which was very promptly delivered. Unfortunately, due to no fault on your part, it turned out to be unsuitable for my purposes. My apologies for leaving it so long, but I wanted to express my pleasure and satisfaction at the way your company dealt with my problem, not just by your service ( right down to someone ringing me back to discuss the best solution) offering and delivering a suitable substitute, but also by your efficient admin system for my refund. Truly a pleasure to do business with you. I would happily recommend you to others. Keep it up! With thanks, PL"


"Dear Team, Just wanted to send a message to say how delighted we are with Tapstore.com. Our questions have been answered fully and helpfully and the efficiency is outstanding. We ordered 2 sets of taps and then had to order the pop-up waste seperately. That was with us the following morning. The products are of the highest quality and I have already recommended you to my Mum (who now has 5 of your taps). I believe in credit where it is due, so Thank You! EW"


"Dear Tim, I just wanted to thank you for helping me out last week with a new shower arm and head. I had been around various local plumbers merchants with the shower head, but nobody seemed interested in taking the time to help out. The standard response seemed to be “without a make there’s nothing I can do”  You took the time over the phone to understand the set up, make some suggestions and all with a very helpful and friendly attitude, one of which is all too lacking in today’s customer service world. The new arm and head works fine, and I would not hesitate in recommending your company to anyone I know who is looking for the type of product that you offer. Yours Sincerely, PD"


"Just to say thank you very much for the prompt delivery of my small order, it arrived today. I'm extremely impressed by your service and will mention tapstore.com to my friends and plumber. Look forward to dealing with you again. Best regards, LB"